FAQs

Shopping with Silver Tree Jewellery couldn't be easier, simply browse our range online and add any items you wish to buy to your shopping basket. Once you are happy with your order please click on 'checkout' where you will be asked to confirm your order and enter a few details.

Please find FAQs below.

Jewellery Sizing

• Do you have a ring sizing chart?

  Yes! Please click here to download, you will need adobe reader to open it. Once downloaded please print off and follow the instructions, please make sure you use a simple band ring to measure ie a ring that will lie flat on a surface.

Gift wrapping & extras

• Can you gift wrap my items for me?

  Yes! FREE Gift Wrapping is offered as an option for all items, simply select the option when adding a item to your basket. Around Christmas and Valentine's we also offer themed gift wrap with an extra treat at no additional cost!

Back Orders

• What happens if my item is out of stock?

  If your item is out of stock we will back order it for you and we will contact you with the option to cancel your order if you wish.

Delivery

• Please note we do not dispatch Saturday-Sunday

• What's are your delivery rates?

  Our no rush delivery rate is FREE for all orders (2-3 days), our express delivery rate is £5.00 and FREE for all orders over £70 (1-2 days) and our Saturday guaranteed delivery rate is £9.00 (please order by 3pm Friday).
  
  *Please note these delivery times are a guide only from Royal Mail. As we use an external company we cannot always fully guarantee the dates and times your order will be delivered. Delivery times can be delayed at peak trading times. Due to the COVID-19 outbreak orders may take slightly longer than usual to deliver. 

• Do you ship to the EU?

  Yes! Our EU shipping rate £10.00 and FREE for all orders over £120.00.

• Do you ship internationally?

  Yes! Our international shipping rate £15.00 and FREE for all orders over £150.00.

Returns

• Can I return my item for a refund?

  Yes! If you are unhappy with your online purchase for any reason (wrong size etc) we are able to offer you a full refund provided the item is returned to us within 14 days provided it is returned in it's original condition. Unfortunately we cannot accept returned earrings for hygiene reasons or items which have been engraved. Please see details of in store returns below.

  Please return your item to:

  Silver Tree Jewellery Returns Department
  67 Penny Street
  Lancaster
  LA1 1XF

  Please include your full name and order number. Please note: we do advise you obtain proof of postage and we recommend you send the item 'signed for' or 'special delivery'.

• Do you extend your refunds policy at Christmas?

  Yes all orders placed online between 1st - 22nd December qualify for a full refund until the 21st of January of the year after the order was placed. Please note excludes items which have been engraved.

• Can I return an item for an exchange?

  Yes we can offer to exchange an item bought online provided the item is returned to us within 30 days provided it is returned in it's original condition. Please note excludes items which have been engraved.

• Can I return an item which I have had engraved?

  All items which are engraved are excluded from our exchange, return and cancellation policy as these pieces are custom made. We cannot exchange or cancel your order once your order has been placed.

Please review our full online delivery and returns policy here.